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Verified
5/5

2019-06-12

Trickle Charger

"Top quality product and excellent assistance in selection. Thanks!"

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Verified
5/5

2019-08-27

New tires

"Great experience... found a fantastic deal on these tires on close out. Had them sent to the Hurstbourne location and the $20 install is a bargain. Best part is the staff, always treat the customers excellent.
Buy local, keep this shop growing!
"

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Verified
5/5

2019-07-02

What's not to like

"Knowledgeable and no high pressure sales. Awesome for a brick and mortar store."

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Verified
2/5

2019-07-01

“Misleading Discount Coupon “

"I came to your store specially to purchase a “Motorcycle Jacket “ that was advertised in your mailer sale booklet stating 10% off “any purchase “ in store or “online “. I was not interested in a online purchase but instead came to the store to make a purchase in person. I located the “Motorcycle Jacket “ that was on sale in the “mailer booklet “ with 10% off “Any” purchase!! I purchased that particular “MC - Jacket “, however, it was not the size I needed ( I needed a “women’s “ medium) and was told I could not use the “10% off coupon “ since that “Size “ had to be ordered ! I asked the salesperson why I couldn’t use the 10% off coupon and he explained they only “honor the coupon “ for purchases in store and not if they have to “order “ the item because it is not in the store and the purpose of the sale is to get patronage to the store “physically “. Then why would you advertise “ online and in store “ with this 10% discount coupon for “men’s and women’s “ sizes? I have been a loyal customer of your store for years and am very disappointed and disappointed in this “sales gimmick “ to get me to drive to the store only to be told “sorry we don’t have that size here but will order it, however, because we order it you can not use the 10% off coupon!! It would be very appreciated if you would respond back to me. Thanking you in advance."

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Verified
3/5

2019-05-23

poor service

"there sails pitch is buy tire from use and we will mount and balance for $25, after ordering tire and getting it in they had nobody that had the ability to operate there mounting equipment and I had to take it someplace else and pay double the price to get tire mounted & balanced."

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Verified
5/5

2019-05-08

Second Admendment Leather Vest

"Works very well, I like the ability to carry left or right handed. It fits perfect, I recommend this vest to all who like to carry a concealed weapon."

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Verified
5/5

2019-04-27

Doing everything right !!

"Friendly staff and exceptional service makes it an easy choice for future purchases. Thanks "

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Verified
4/5

2019-04-24

Always A Good Visit!

"I visit the Cycle Gear Louisville store several times a year and each time is always better than the last. The staff is always helpful and generous!"


Verified
4/5

2018-11-24

Recent change in staffing.

"I have been using this store for four years and the recent change in staffing has shown a diminishing of the quality of their service.

Not to say that the staff is bad, but I think that the fact that the entire staff seems to have been replaced means that they are starting virtually from scratch.
"

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Verified
5/5

2019-04-11

Covering down for the store when someone is down.

"We don’t remember her name but she was awesome she was covering down for the store because someone got hurt in a car accident. She was so awesome she handled 4 customers took a delivery and didn’t get a break but took care of us without hesitation. We had so much respect for her and what she was doing knowing she wasn’t going to get a break we picked her lunch up for her so she could eat.

Great dedication from an employee of cycle gear.
"

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Verified
5/5

2019-04-04

great service and informed staff

"This is my 3rd or fourth time to buy from cycle gear. They seem to have a well informed staff and they are polite and helpful. I appreciate the large inventory of helmets, boots and other gear. I will do business with them again!"

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Verified
5/5

2019-04-02

Good service.

"Always get good helpful service when I go to Cycle Gear. I purposely buy products there as opposed to buying online to help ensure they are around for future purchases and advice. "

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Verified
5/5

2019-03-16

The staff

"The staff is great and super knowledgeable of their products. The store is always clean and prices are reasonable. "

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Verified
5/5

2019-03-26

Very helpful and knowledgeable

"The staff was great and very knowledgeable about the products they carry. "

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Verified
5/5

2019-03-05

Cycle Gear, Louisville, KY ... fantastic, positive, great shopping experience!

"My sales associate, the store manger, was absolutely great. I was shopping for a helmet. Being a new rider I needed an experienced, knowledgeable, helpful person to guide me through all of the choices. I had an idea of what I wanted, a modular helmet, but after listening to all of the pros and cons I ended up with a beautiful matte black Shoei RF-SR. I am extremely happy with the helmet, the fit and price. Josh was super helpful and nice. Josh expanded on options for the helmet. I purchased a transitions face shield and will be back to Cycle Gear to look at a communication/camera system for this Shoei. Josh is an asset to your company. He needs a raise and a promotion! Thanks Cycle Gear, Steven"

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